Acquirer Rewards Frequently Asked Questions

What is Discover Network?

Millions of merchant establishments around the world accept cards that are part of Discover Network. These cards include those issued and serviced directly by Discover, as well as those issued and serviced by leading financial institutions pursuant to a license from Discover.

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Are all merchants eligible for me to earn points by performing a test transaction?

All newly registered merchants that become active for payment processing, within the first 90 days are eligible for you to earn points by performing a test transaction.

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What if my merchant has multiple terminals?

You will earn points for each successful test transaction at each unique merchant ID only.

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What if I can't test the terminal myself?

In your packet, leave behind test cards are provided for you to instruct your merchant to run the test on your behalf.

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Where can I access additional information about Discover?

Visit www.DiscoverNetwork.com

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What if I run out of the materials in my field kit?

Order more online at DiscoverSignage.com and register as an ACQ/ISO.

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How long do my points remain in my account?

Points will remain in your account as long as you are active in the program. If you are inactive in the program in excess of 12 months, your point balance will be depleted to zero. Please see the How It Works page for more information.

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What do I do if I don't receive my packet in the mail?

Please allow 5 to 7 days to receive your packet after you register. If you don't receive it, please Contact Us.

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What do I do if I lose my test card?

Please visit the Contact Us page.

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What should I do if I ever forget my password?

You can click on the Forgot Password? link on the login page and submit your email address. Your password will be emailed to you within a few minutes. If you do not have an email address or if this option is not practical for you, you may contact our Customer Service team via the Contact Us page.

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